Terms & Conditions

These Terms & Conditions apply to all work carried out by Ecosse Caravan Services Ltd (“the Company”, “we”, “us”, “our”).

By making a booking, authorising work, or allowing work to proceed, the customer (“you”, “your”) confirms they have read, understood and accepted these Terms & Conditions.

 

1. General

Ecosse Caravan Services Ltd provides fully mobile servicing, diagnostics, repair, installation, inspection and certification services to caravans, motorhomes, trailers, welfare units, horseboxes and associated equipment.

All work is carried out with reasonable care, skill and in accordance with current industry standards and best practice.

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2. Estimates & Quotes

Estimates are provided in good faith based on visible or known information at the time.

Estimates are not fixed prices unless confirmed in writing.

The Company reserves the right to amend estimates where additional faults, safety issues or required works are identified during inspection, dismantling or testing.

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3. Labour Charges

Labour is chargeable for servicing, diagnostics, investigation, testing, installation, documentation, safety verification and all associated activities.

The Company operates a tiered labour structure depending on the level of work and personnel required:

• Master Technician: £70.00 per hour plus VAT

• Second Technician / Specialist: £35.00 per hour plus VAT

Customers must contact the Company to confirm the applicable labour rate(s), minimum charges and total expected costs prior to making a booking.

All time spent on diagnostics, investigation or fault finding remains chargeable whether or not repairs are authorised or completed.

Mileage, travel time, consumables and specialist equipment usage may also be charged where applicable.

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4. Minimum Charge

A minimum attendance charge applies to all visits and will be advised prior to booking.

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5. Certification

Certification can only be issued where full compliance exists at the time of inspection.

The Company will not issue certification where safety or compliance requirements are not met.

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6. Safety Devices

Where certification is requested, CO alarms and safety devices must be compliant.

Inspection, testing or installation of customer-supplied devices is chargeable.

7. Additional Work

Additional faults or safety concerns identified during servicing, inspection or investigation are chargeable.

Return visits required due to access restrictions, weather conditions, safety considerations or parts availability will be chargeable.

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8. Customer Responsibilities

The customer is responsible for providing:

• Safe and suitable access

• Clear working area

• Access to all required service points

• Disclosure of known faults, previous repairs or modifications

Where work cannot proceed due to customer-related issues, attendance time and associated costs remain chargeable.

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9. Parts & Materials

All parts supplied remain the property of the Company until paid in full.

Customer-supplied parts are fitted at the customer’s risk and may not be covered by warranty.

Special-order parts may be non-returnable unless faulty.

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10. Parts Price Fluctuation

Parts pricing may vary due to supplier increases, availability issues, logistics or manufacturer changes.

The Company reserves the right to adjust pricing accordingly.

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11. Waste & Old Parts

Removed parts and waste materials will normally be removed from site unless agreed otherwise in advance.

The Company will not leave hazardous materials on site.

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12. Cancellation

Insufficient notice of cancellation may result in an attendance, preparation or scheduling charge.

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13. Weather & Site Conditions

Work may be postponed or suspended where conditions are unsafe.

Attendance time and any required return visits remain chargeable.

The Company reserves the right to always prioritise engineer safety.

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14. Payment Terms

Payment is due upon completion of work unless otherwise agreed in writing.

The Company reserves the right to withhold reports, certification or further attendance until payment is received.

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15. Late Payment

Late payments may incur statutory interest in accordance with applicable legislation, together with reasonable recovery and administrative costs.

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16. Debt Recovery

The Company reserves the right to instruct debt recovery agents, solicitors or enforcement services.

All reasonable recovery costs may be added to the outstanding balance.

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17. Liability

The Company accepts no liability for hidden defects, age-related failures, corrosion, prior workmanship issues or consequential losses.

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18. Media

Photographs may be taken for documentation, certification or marketing purposes unless the customer objects in writing.

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19. Warranty Work

Any labour, travel or associated costs not covered by warranty providers may be chargeable to the customer.

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20. Labour Rate Review

The Company reserves the right to review and adjust labour rates and associated charges periodically.

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21. Subcontract Engineers

The Company may engage suitably qualified subcontractors or specialist technicians where required.

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22. Customer Interference

If a customer interferes with work, safety procedures or instructions, the Company reserves the right to suspend or terminate

work.

All time spent remains chargeable.

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23. Dangerous Modifications

The Company reserves the right to refuse work on vehicles or systems deemed unsafe, illegally modified or structurally compromised.

Attendance time may remain chargeable.

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24. Scope Variation

Where the agreed scope of work changes after commencement, additional labour, parts and associated costs will apply.

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25. Storage & Abandoned Vehicles

Where vehicles, parts or equipment remain unpaid or uncollected after 14 days, storage charges may apply.

The Company reserves the right to take lawful steps to recover outstanding costs.

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26. Jurisdiction

These Terms & Conditions are governed by Scottish Law and subject to the jurisdiction of the Scottish Courts, including the Sheriff Court.

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27. Acceptance

By making a booking, authorising work, or allowing work to proceed, the customer confirms acceptance of these Terms & Conditions.