Terms and Conditions

Ecosse Caravan Services Ltd, believe in providing a great service and take pride in our high standards.  Our terms and conditions set out what we will deliver to you and what we expect from you.

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1. We, (Ecosse Caravan Services Ltd), will only carry out servicing and repairs as agreed with you (the customer).  Any additional work or repairs that are required will only be completed once this has been agreed with you, either verbally or in writing. 

2. Our costs are as follows: 

   • a mileage charge of £1.00 per mile from Foveran (our location) to your location and return. This applies to all services, repairs and maintenance jobs, including warranty claims.

   • For all work within 10 miles distance of Foveran, a mileage charge as per above will apply. All work over 10 miles distance from Foveran will incur a charge for travel time at £25.00 per hour (or part of) with a minimum charge of 0.5 hours.

   • The hourly rate for labour is £60.00 per hour.

   • All prices above are exclusive of vat and do not include any parts or materials used for repair.

3. Payment is due strictly upon completion of the work carried out unless prior arrangement has been agreed. A late payment charge of £60.00 will be applied if payment is not made within 5 days without prior arrangement. If the invoice has still not been settled within this time, a further 15% will be added weekly until payment is received. We accept payment by credit/debit card, bank transfer, or cash.

4. When carrying out servicing at your home or storage facility, we require at least 1 metre flat clear space to access the wheels and external equipment. A separate information sheet will be sent to you with details of what is expected from you when getting your caravan/motorhome ready for servicing. Prior to any work being carried out, we will undertake a full visual inspection both internally and externally, photographs will be taken and any damage prior to work being carried out will be noted. However, you must report any damage you have found, and deemed to have been caused by us immediately. If this is not reported, then we will accept no responsibility.

5. Ecosse Caravan Services Ltd work as a mobile service and attempt to carry all parts required for completion of works. However, due to the sheer number of makes and models and parts, this is almost impossible and, as such, if an issue with an item is found and parts need to be ordered, then a return visit will be required to carry out the repair. This will incur charges and any parts ordered will need to be paid for prior to orders being processed. 

6. Written estimates are available for any work required. We can estimate the cost of parts but not how long each job will take, as this could change if anything is found which may add extra time to the job. Verbal estimates are given as guidance only and as such are not binding. Any written acceptance of a job from you without an estimate will be accepted as approval for works being carried out.

7. All parts used are genuine manufacturer parts which come with a warranty. In addition, we offer our own 6-month warranty on all work carried out. Any parts supplied by you can be fitted but will not be covered by any warranty. Any parts used remain the property of Ecosse Caravan Services Ltd until paid for in full. Special order parts and the delivery charge will be paid for in full by you prior to ordering and are non-returnable. Stock items that are returned or are no longer required by you must be in their original packaging, unopened and unused and are subject to a 25% restocking fee. 

8. We can undertake warranty work; however, the manufacturer must approve any warranty claims that require replacement parts or labour prior to any work taking place. There may be a charge for travel time, mileage and/or labour for any warranty work as some manufacturers do not pay for this and you will be expected to pay for part or the full amount depending on the company being claimed against. 

9. We cannot be held responsible for any items of value or personal possessions that have been left in the caravan/motorhome during service or repair. All items should be removed prior to my visit.

10. We cannot be held responsible for damage that may occur due to heavy items being incorrectly stored in overhead lockers which have not been removed and which may fall out when lockers/cupboards are opened.

11. It is your responsibility to check that wheel nuts/bolts are tightened to the correct torque within 20 miles or 20 minutes after a wheel has been removed for any reason and prior to any journey undertaken. All wheels will be torqued to the correct setting before the engineer’s departure, and we use calibrated equipment for this purpose, and you will be asked to sign that this was done (if present). If not, a video will be available of the torquing sequence on request

12. We only work on leisure touring vehicles. We do not work on leisure vehicles used for living or business purposes.

13. Where, during a service, a fault is found which is beyond the normal service schedule, the owner’s permission to repair or replace will be obtained before such work is carried out. An excess charge for the time and parts will be made.

14. Please ensure the engineer can gain access to the caravan/motorhome and all keys are available for security devices etc, otherwise the travel time and mileage charge will be reapplied for any additional visit.

15. The toilet cassette MUST be EMPTY and CLEAN, or the toilet will NOT be serviced.

16. Customer will be asked to the sign paperwork after completion and in doing so you have fully checked all items in caravan/motorhome are fully switched off. The engineer will have no liability after that point.

17. Whilst every effort has been made by Ecosse Caravan Services Ltd in the service/inspection of your caravan/motor home to ensure you have a trouble-free year, the service/inspection is only valid on the day of the service and does not imply any warranty, guarantee, or life expectancy of the caravan/motor home or appliances and fittings.

18. Environmental requirements - as you will appreciate, a mobile service offers great flexibility for our customers, but it can sometimes be challenging for us as each service location presents differing environmental conditions. All items/waste that has been generated during the approved works will NOT be removed UNLESS prior arrangements have been made before the start of the work. This ensures that the waste generated is disposed of correctly therefore saving the environment.

19. Ecosse Caravan Services Ltd reserve the right to cap off any gas appliance that is deemed to pose an immediate danger to persons or property or does not comply with current gas legislation or gas legislation at time of manufacture.

20. The beds, seats and floor should be clear of items. The lockers should be sufficiently empty to allow the back wall to be tested with a handheld damp meter. Ecosse Caravan Services Ltd cannot be held responsible for damage to items that we may have to move to carry out the service, repairs or works. 

21. Water, gas, and electrical circuits will be turned off following the service. The water system will be drained unless requested otherwise prior to the engineer’s departure.

22. If you have any service/habitation books that require a stamp, please leave them out for the engineer to stamp on the day.​

23. All workmanship carries a 6-month warranty providing no modifications or alterations are made that could affect the work carried out by Ecosse Caravan Services Ltd. All works carried out are photographed at the time and reference will be made prior to any work being carried out.

24. Manufacturer’s warranty periods of the products we install are available upon request.

25. Having your leisure vehicle serviced and/or inspected is the best way to ensure a trouble-free year; however, it does not guarantee this, as a service report reflects the condition on the day of the service. We do not provide warranties or guarantees on the leisure vehicle and its equipment.

 

COMPLAINTS

 

26. We, at Ecosse Caravan Services Ltd, always strive to exceed our customers’ expectations. However, if you feel we have fallen short of this, then please email ecossecaravans@outlook.com. All complaints are taken seriously, and we should be given the opportunity to rectify any issues highlighted. All parts remain the property of Ecosse Caravan Services Ltd until the invoice is paid in full. We also reserve the right to remove any unpaid for equipment / materials supplied and still owned by us.

 

               If you have any concerns, please do not hesitate to discuss these with us prior to the appointment.