Privacy Policy

Who We Are

Ecosse Caravan Services Ltd
Website: https://www.ecossecaravanservices.co.uk
Email: ecossecaravans@outlook.com

For the purposes of UK data protection law, Ecosse Caravan Services Ltd is the data controller responsible for your personal data.

 

What Information We Collect

We may collect and process the following information:

• Name

• Email address

• Telephone number

• Postal address

• Vehicle details (caravan, motorhome, horsebox, welfare unit, registration numbers)

• Service history, inspection reports, diagnostic records, and certification documentation

• Photographs taken during inspections or work carried out

• Communication records (emails, messages, phone notes)

• Billing, invoice, and payment-related information

We do not knowingly collect sensitive personal data unless required for safety, certification, or legal reasons.

 

How We Collect Your Information

Your personal data may be collected when you:

• Contact us via our website, email, phone, or social media

• Request a quotation or book a service

• Receive an invoice, report, diagnostic record, or safety certificate

• Allow work to be carried out on your vehicle or unit

 

How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotations

• Carry out servicing, inspections, fault finding, diagnostics, investigation, testing, and data collection

• Produce invoices, job reports, diagnostic findings, and safety certificates

• Maintain service, compliance, and warranty records

• Administer billing, payments, and recover unpaid charges where necessary

• Comply with legal, safety, and regulatory obligations

• Improve our services and customer communication

 

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Contract – to provide services you have requested

• Legal obligation – to meet safety, certification, and regulatory requirements

• Legitimate interests – to operate our business, maintain records, administer invoices, and recover unpaid charges

• Consent – where you have given clear permission (e.g. marketing use of images)

 

Photographs & Media

Photographs may be taken during inspections or work carried out for:

• Job and service records

• Evidence of condition, faults, or compliance

• Certification, diagnostic, and warranty purposes

With your consent, images may also be used for:

• Website content

• Social media posts

• Advertising or educational purposes

If you do not wish photographs to be used for marketing, please notify us in writing at ecossecaravans@outlook.com.

 

Sharing Your Information

We do not sell your personal data.

We may share relevant information with:

• Manufacturers, suppliers, or warranty providers (for warranty claims, approvals, or technical support)

• Certification bodies or regulatory authorities

• Accountants or professional advisers

• Legal authorities where required by law

Only the minimum necessary information is shared.

 

Data Storage & Security

We take reasonable steps to protect your personal data, including:

• Secure devices and email systems

• Password-protected access

• Limited access to stored data

Your data is retained only for as long as necessary to meet legal, accounting, certification, or operational requirements.

 

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of data (where legally permitted)

• Object to or restrict processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact ecossecaravans@outlook.com.

 

Cookies & Website Analytics

Our website may use basic cookies to ensure functionality and improve user experience. We do not use cookies to collect personally identifiable information without your consent.

You can control or disable cookies through your browser settings.

 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

 

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page.

 

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Ecosse Caravan Services Ltd
Email: ecossecaravans@outlook.com
Website: https://www.ecossecaravanservices.co.uk