Privacy Policy

Ecosse Caravan Services Ltd
Website: https://www.ecossecaravanservices.co.uk
Email: ecossecaravans@outlook.com

For the purposes of UK data protection legislation (UK GDPR and Data Protection Act 2018), Ecosse Caravan Services Ltd is the Data Controller responsible for your personal data.

​

What Information We Collect​

In order to provide mobile servicing, diagnostics, inspection, repair and certification services, we may collect and process:

• Full name

• Contact details (email address, telephone number)

• Service location address

• Billing address (if different)

• Vehicle details (make, model, VIN, registration number, CRiS number where applicable)

• Service history and previous repair records

• Inspection findings, diagnostic data, and certification records

• Photographic evidence taken during inspection or repair

• Communication records (emails, messages, call notes)

• Invoice and payment information

This information is necessary for contractual performance, compliance documentation, and regulatory record keeping.

 

How We Collect Your Information

We collect personal data when you:

• Submit a website enquiry

• Contact us via phone, email, WhatsApp, or social media

• Request a quotation

• Confirm a booking

• Permit work to be carried out

• Receive an invoice, service report, or safety certificate

​

How We Use Your Information

Your data is used to:

• Provide quotations and confirm bookings

• Carry out servicing, inspections, diagnostics, testing, and investigations

• Produce job sheets, reports, invoices, safety certificates, and compliance documentation

• Maintain manufacturer and warranty-compliant service records

• Administer mileage charges, labour charges, parts supply, and VAT accounting

• Recover unpaid invoices in accordance with our Terms & Conditions

• Meet Gas Safe, AWS, and other regulatory obligations

• Defend or pursue legal claims where necessary

We only process data that is relevant and necessary for legitimate business purposes.

​

Lawful Basis for Processing

We rely on the following lawful bases:

• Contract – to fulfil agreed services and contractual obligations

• Legal Obligation – to meet safety, certification, taxation and regulatory requirements

• Legitimate Interests – to operate and protect our business, recover unpaid charges, and maintain accurate service records

• Consent – for optional marketing use of images or testimonials

​

Photographs & Media

As stated within our Terms & Conditions, photographs and technical records may be taken and retained for:

• Evidence of condition before and after work

• Fault identification and investigation

• Warranty or manufacturer support

• Certification and compliance documentation

• Protection of Ecosse Caravan Services Ltd in the event of dispute

With written consent, images may also be used for marketing or educational purposes.

If you do not consent to marketing use, this will not affect service provision.

​

Sharing Your Information

We do not sell personal data.

Information may be shared where necessary with:

• Manufacturers or technical support providers

• Warranty administrators

• Accountants and professional advisers

• Debt recovery agencies (in the event of unpaid invoices)

• Legal representatives

• Regulatory authorities

Only relevant and necessary data will be disclosed.

​

Data Retention

Service reports, invoices, compliance documentation and certification records may be retained for up to 6–7 years in line with:

• HMRC accounting requirements

• Gas Safe record retention obligations

• Warranty and insurance requirements

• Limitation periods for civil claims

After this period, data will be securely deleted or anonymised where appropriate.

​

Data Security​

We implement reasonable technical and organisational safeguards including:

• Password-protected systems

• Secure digital storage

• Restricted data access

• Encrypted communication where appropriate

​

Your Rights

Under UK GDPR you have the right to:

• Access your data

• Correct inaccurate data

• Request erasure (where legally permitted)

• Restrict or object to processing

• Withdraw consent

• Request data portability

Requests should be sent to ecossecaravans@outlook.com.

If you are dissatisfied with how your data is handled, you may complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

​

Cookies & Website Analytics

Our website may use essential cookies for functionality. We do not use tracking or marketing cookies without consent.

​

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies separately.

​

Changes to This Policy

This policy may be updated periodically. The latest version will always be available on our website.

​

Contact Us

Ecosse Caravan Services Ltd
Email: ecossecaravans@outlook.com
Website: https://www.ecossecaravanservices.co.uk